Tenancy disputes in Australia: bonds, repairs and eviction
Renters' and landlords' basics in Australia — bonds, repair obligations, rent increases and ending a tenancy.
Bonds
Rental bonds are normally lodged with a state tenancy bond authority, not held by the agent. At the end, the bond is returned unless the landlord has a lawful claim (e.g. damage beyond fair wear and tear).
Repairs
Landlords must keep the property in a reasonable state of repair; urgent repairs (like a burst pipe or no hot water) are prioritised. Tenants should report issues in writing and keep records.
Rent and notices
Rent increases and termination notices must follow state rules on amount, frequency and notice periods. Illegal "self-help" eviction (changing locks, cutting services) is not allowed.
When you disagree
Most states have a civil and administrative tribunal (e.g. NCAT, VCAT, QCAT) that hears tenancy disputes cheaply. Keep your lease, condition report, photos and correspondence.
Ask the assistant to outline the usual process for your state, then check your state's tenancy authority or a community legal centre.